Shipping and Duties


All shipments are F.O.B. the point of origin (stated in item description). Shipping charges are based on costs relative to the point of origin. Shipping charges will vary for various reasons such as weight, the shipping method selected, current shipping rates and the destination. Although these are all taken into consideration when calculating the shipping charges, there are some cases when the calculation is incorrect. You will be notified if any additional shipping charges apply to your order. If you do not wish to pay the resulting shipping charges you will then have the option to cancel your order for a full immediate refund, no questions asked.

Duties & Taxes

Our products are mostly sold via Canada. Most products are subject to the payment of import duties (e.g. in the U.S.) or other duties, and other charges including value-added tax (VAT) or other taxes. If these are applicable, they will be levied and determined when the shipment is processed by the applicable customs agency in your country. Please check your country's import policy to understand and ascertain the applicability of and your liability for any such duties or taxes for the products you purchase.

Some products are not allowed to be imported to some countries. It is your responsibility to know if an item is not permitted to be imported into your country before placing the order. Buy Online Direct is not responsible if a product does not clear customs causing the goods to be returned or confiscated.

All applicable duties and taxes, if any, are not included in the purchase price of your order or transaction. If they apply and are levied, then they are your (and not our or the product manufacturer's or supplier's) sole and exclusive responsibility, and shall be paid by you directly to your government or to the courier company, when the products are delivered.

Payment of the above-referred duties, charges and taxes are not our (or the product manufacturer's or supplier's) responsibility.

Buy Online Direct shall not be responsible for any shipping or customs delay since this is outside our control.